Term of use
Terms & Conditions
Last Update: January 1st. 2020
Al Saadah welcome to the website.
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website operated by "us".
By accessing or using the Website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Services provided by us.
Al Saadah attempts to be accurate at all times when describing our products on our Website. However, Al Saadah does not warrant that descriptions and any other content or information accessible on the Websites are accurate, complete, reliable, current or error-free.
Reference to any product or service on the Website does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available directly by us to customers, available in all countries, or that the name, description or specification of the product or service will be the same as that included on the Website.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your contact information (e-mail address, contact number, shipping address) and a payment method details.
* Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on alsaadahstore.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to alsaadahstore.com. Further, the said information will not be utilized and shared by alsaadahstore.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. alsaadahstore.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
* Delivery and Store Pick-up
Orders within UAE will be delivered to the shipping address as provided by customer within 1: 2 working days
Export orders are subject to store pick-up by the buyer at our store address after 2: 5 working days of order and payment recipient.
* User Account
Al Saadah Website allows you to create a user account (“Account”). You may only create an Account if you are over eighteen (18) years of age, and provide accurate registration information as required. You are responsible for maintaining the confidentiality of your Account username and password and for restricting access to your computer. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your Account and to provide only current, complete, accurate and truthful information. You agree to immediately notify us of any unauthorized use of your password or Account and any other breach of security. Al Saadah cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
We reserve the right to refuse service and/or suspend or terminate Accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in Al Saadah’s best interests to do so.
* E- Communications
When you visit the Website or send emails to alsaadahstore.com, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
* Contact Us
If you have any questions about these Terms, please contact us.
Your privacy is important to alsaadahstore.com ("Al Saadah", "us", "our") and we are committed to protecting your personal information.
Return & Refund Policy
If your received item is faulty/damaged then you can return it or refuse to receive. You may contact us and we will send a representative to collect the items. and we replace the item or will process the refund of the money back to your credit card.
WITHIN 7 DAYS OF RECEIVING THE ITEM(S):
We understand that sometimes you might change your mind on a bought item, if after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement.
In all circumstances, you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.
The item will be checked for the packing conditions and if it is still in sellable condition, the money will be refunded back to you.
WITHIN 14 DAYS OF RECEIVING YOUR PAYMENT(S):
You have 14 calendar days to return an item from the date you received it, or to claim a refund for your online payment
To be eligible for a return, your item must be unused and in the same condition that you received it, and your item must be in the original packaging.
If a delivery is attempted, shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by us and we just refund you the amount paid for the item(s).
You will be refunded the shipping fees for returned damaged items.